Mrs. Dukaki has extensive experience in the strategic planning and implementation of digital transformation projects in Greece and abroad.

 

She specializes in the development of innovative digital financial services and efficient operating models using digital technology as well as in the provision of omnichannel customer experience.

Mrs. Dukaki has contributed to the transformation of companies in various sectors of the economy with an emphasis on the financial sector, defining the strategy that best serves their commercial objectives. She has also participated in digital awareness training initiatives in the context of digital transformation projects.

 

In recent years, she worked at Grant Thornton Greece as Principal - Head of Digital Strategy and Customer Experience and previously, at INITIO Consulting Luxembourg as Country Manager - Head of Digital Transformation, serving BGL BNP Paribas, Societe Generale and Banque de Luxembourg

She has also been Deputy Director of the Digital Financial Services Division of Alpha Bank, Head of the Electronic Services and Electronic Sales Division at Emporiki Bank (Credit Agricole Group) and Director of Self-Banking Services at Piraeus Bank, being responsible for Greece and SE Europe.

 

She holds an MSc in Analysis, Design and Management of Information Systems from the London School of Economics and Political Science and a BSc in Applied Informatics from the Athens University of Economics and Business.